A quantum leap for BMW workshops: service processes are more efficient, customer-oriented and cost-effective. They are warranty and audit-proof.
The vision: A digital twin should map the service process from appointment to vehicle return and replace the classic order form.
Digital twin: We replaced the paper order form with a digital workshop file. The digital vision was developed together with the customer. The implementation then took less than three months.
We familiarized ourselves with the technicalities extremely quickly, identified data sources and automated the data inflow wherever possible.