The Digital Workshop File Optimizes BMW Service

Business Impact:

A quantum leap for BMW workshops: service processes are more efficient, customer-oriented and cost-effective. They are warranty and audit-proof.

What we were asked about:

The vision: A digital twin should map the service process from appointment to vehicle return and replace the classic order form.

What we delivered:

Digital twin: We replaced the paper order form with a digital workshop file. The digital vision was developed together with the customer. The implementation then took less than three months.

We familiarized ourselves with the technicalities extremely quickly, identified data sources and automated the data inflow wherever possible.

Success factors:

• A jointly defined cloud strategy with executive board sponsorship created clarity and alignment across the organization

• Our approach of a dedicated enablement team for critical topics such as analysis, planning, troubleshooting, and training

• A blueprint that ensures compliance and enables automatic approval for applications