On the way to becoming an AI-native insurer

The insurance industry is under strong pressure to transform: a shortage of skilled workers, rising customer expectations and intense competition call for new ways to increase productivity and at the same time create better, customer-oriented offers.

Artificial intelligence (AI) plays a key role in this. It enables intelligent automation, more efficient processes and new, personalized services - and can thus noticeably improve the customer experience.

The white paper by QAware in cooperation with the InsurTech Hub Munich (ITHM) shows where the industry stands today and how insurers can anchor AI securely in the company from a strategic and regulatory perspective. It highlights the most important fields of action relating to AI and data strategy, organizational requirements, change management and dealing with uncertainties in regulation.

The analysis is based on industry-wide surveys and C-level interviews with insurers covering a large part of the German insurance market.